This piece by Mercy Survivor Christan shares of the arduous process of trying to obtain her Mercy Ministries client records – a failing process which has vexed many survivors. This piece was originally published on her personal blog and can be viewed at Pretty Pink Koolaid.
October 16, 2013
This is the 4th time I’ve faxed in a request for my full and complete set of records from the time I attended Mercy in Monroe, LA (Dates: 2002 – 2003). I have also left 3 messages at the Nashville office and 2 at the Monroe, LA office. The first time I faxed in my request was in 2008…five years later, I still haven’t received my records.
I know that Mercy has a history of not releasing records to their former patients until an official notice is sent from a lawyer. Then, the pattern has been for Mercy to send only partial information, not a FULL and COMPLETE record. If I need to involve a lawyer in my next request, I certainly will.
I am requesting everything from my stay at Mercy. All notes that were made in my chart (I know your policy with staff back in 2002 was that every time a staff member spoke with a girl in private, notes were made), notation of what books I was given for assignments, counseling records…all of it.
I am also requesting that I receive a response from Mercy within 3 working days, as this should be adequate.
I will be following up this fax request with yet another voicemail, and emails to you and multiple staff members.
If I do not hear from Mercy within 3 working days, you will be receiving a notice from my lawyer. If there is an “official request form” that I need to fill out to obtain these records, please make me aware.
Again, I do not want just confirmation of the dates I was in the program; I am requesting my full and complete record of interactions with staff, detailed counseling sessions, etc.